Service points
We serve our customers at our service point operating in connection with the Helsinki office and at the Citizen's Service Office at the City Hall in Helsinki.
At the service points, you can get advice on:
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citizenship issues
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residence permits
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alien`s passports
Please note that you cannot submit any applications to these service points. Applications are submitted to Finnish embassies abroad and to police service points in Finland.
The regional offices of the Finnish Immigration Service in Lappeenranta, Oulu and Kuhmo do not have customer service points.
The customer service point of the Finnish Immigration Service
Lautatarhankatu 10, Helsinki (metro: Kalasatama)
Open Monday through Friday 9am to 3pm.
You can use our service point without appointment. The dispensing of queue numbers will finish after 2.30pm if the service point is very busy. You can best avoid the rush by arriving in the morning.
The security guards are available during business hours (Monday through Friday 8am-4.15pm) to receive your documents. If you need copies of your documents, you are welcome to use our copy machine (copying subject to a fee, 40 cents/page, the machine accepts 5, 10, 20 and 50 cent and 1 and 2 euro coins).
Pohjoisesplanadi 11-13, Helsinki (City Hall)
Open Monday through Friday 9am-7pm
Saturday and Sunday 10am-4pm
Appointments can be made by phone, tel. (09) 310 11 111. The Citizen`s Service Office serves customers in over ten languages.